"I will keep in touch and will never forget your genuine kindness and the friendship over the phone that you conveyed to me; especially at such a confusing and stressful time in my life. You helped me so much in getting started and I felt secure enough to share my personal issues with you, someone that I never actually met but just a voice that emitted genuine concern. If anything changes in the near future with regard to my Mom, I will contact you again and hopefully, if that be the case once again, you will be there with your heart to guide me yet another time."

"I had a good night’s sleep thanks to you. You are very good at your job…making things easy for families and friends who have to make difficult decisions. I will keep the good communication flowing and let you know how I make out. God bless you."

"The counsel and suggestions that you provided were excellent in helping us make a decision for my mother. The idea that you knew about various places and whether or not they would be accessible and/or available for my mom was invaluable. Thank you. "