"I want to sincerely thank you for the role you have played in the chain of events, without your initial recommendation, Mom would not be where she is today. THANK YOU from the bottom of my heart for your caring contributions"

"While the decisions ahead won't be easy, I have more confidence now in making the right decision for my mom. It's nice to know I have friendly, knowledgeable advocates I can tap in to."

"I will keep in touch and will never forget your genuine kindness and the friendship over the phone that you conveyed to me; especially at such a confusing and stressful time in my life. You helped me so much in getting started and I felt secure enough to share my personal issues with you, someone that I never actually met but just a voice that emitted genuine concern. If anything changes in the near future with regard to my Mom, I will contact you again and hopefully, if that be the case once again, you will be there with your heart to guide me yet another time."