"I will keep in touch and will never forget your genuine kindness and the friendship over the phone that you conveyed to me; especially at such a confusing and stressful time in my life. You helped me so much in getting started and I felt secure enough to share my personal issues with you, someone that I never actually met but just a voice that emitted genuine concern. If anything changes in the near future with regard to my Mom, I will contact you again and hopefully, if that be the case once again, you will be there with your heart to guide me yet another time."

"Thanks for all your support and just listening to me. I do enjoy talking with you. I feel you are truly my friend even though I have never met you."

"I wanted to thank you for all of the work you did for me in finding a place for my dad. He’s been at Winterhaven for over a week now and we are thrilled with the facility. Carrie has bent over backwards to make the transition as smooth as it possibly could be. My dad is adjusting. It is not easy for any of us – as you know – but at least we know that he is safe, secure and being taken care of. If you ever need a reference for A Place for Mom or for yourself personally, call on me. Your calmness, your efficiency and your manner of professionalism mixed with personal compassion was exactly what I needed. Thank you again for all you did to help us in this very stressful situation!"